Shipping policy
Belmont & Row (“we” and “us”) is the operator of belmont-row-brkbs1vk.myshopify.com (“Website”). By placing an order through this website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement and to set clear expectations regarding the production and delivery of your order.
1. Shipping Costs
We offer FREE Made-to-Order Furniture Delivery within Dubai.
2. Delivery Terms
2.1 Production & Delivery Time
All Belmont & Row furniture is made to order. Once your order has been confirmed, your piece will enter production. The estimated production time is approximately 45–60 days.
Please note that the 45–60 day timeframe relates to production only and does not include delivery time.
Once production is complete and your order is ready for dispatch, delivery time will vary depending on the size of the piece, destination and delivery arrangements.
Production and delivery timeframes are estimates and may occasionally be affected by material availability, logistics, customs clearance or other circumstances outside our reasonable control.
2.2 Dispatch
As our furniture is made to order, products are not dispatched immediately following purchase.
Your order will be prepared for dispatch once production has been completed and the piece is ready for delivery.
You will be notified when your order has been dispatched or when delivery arrangements are ready to be confirmed.
2.3 Change of Delivery Address
For change of delivery address requests, please contact us as soon as possible.
We will make reasonable efforts to accommodate address changes before an order has been dispatched. Once delivery arrangements have begun, we cannot guarantee that the delivery address can be changed.
2.4 Delivery Access
Customers are responsible for ensuring that their purchased furniture can be safely delivered into the intended property and space.
Before placing your order, please check relevant doorways, hallways, staircases, lifts and other access points against the dimensions of your chosen furniture.
Any specific access requirements that may affect delivery should be communicated to us before delivery is arranged.
2.5 Made-to-Order Availability
Our furniture is made specifically to order rather than held as standard inventory.
In the unlikely event that we are unable to fulfil your order due to material availability or another production issue, we will contact you as soon as possible to discuss the available options.
2.6 Delivery Time Exceeded
The production and delivery timeframes provided are estimates.
If your order experiences a significant delay beyond the estimated timeframe provided, please contact us so that we can investigate and provide the latest available information regarding your order.
3. Tracking Notifications
Upon dispatch, customers will receive a notification with tracking information where this is available from the delivery provider.
For larger furniture requiring an arranged delivery service, you may instead be contacted directly regarding delivery arrangements.
4. Items Damaged in Transit
If your furniture arrives with visible damage, please notify us as soon as possible.
Where possible, visible damage should be brought to the attention of the delivery provider at the time of delivery.
Please retain the packaging and provide photographs of the affected item and packaging so that we can investigate the issue.
5. Cancellations
As Belmont & Row furniture is made specifically to order, cancellation and return terms may differ from those applicable to standard stocked products.
Please refer to our Refund & Returns Policy for full information regarding cancellations and returns.
6. Insurance
Orders are insured for loss and damage during transit where applicable under the terms of the delivery provider.
6.1 Process for Items Damaged in Transit
If an item is damaged during transit, please contact us as soon as possible with details and photographs of the damage.
We will review the matter and work with the relevant delivery provider to determine the appropriate resolution.
6.2 Process for Items Lost in Transit
If an order is confirmed as lost in transit, we will work with the delivery provider to investigate the shipment and determine the appropriate resolution.
7. Customer Service
For all customer service enquiries, please email us at: belmontandrow@outlook.com